Privacy Policy

We believe in transparency about how we collect, use, and protect your information. This policy explains our practices in straightforward terms.

Last Updated: January 15, 2025

Introduction

At marquex, we handle your personal information with care and respect. This privacy policy explains what information we collect, how we use it, and what choices you have about your data.

We operate as an API and external service integration company, which means we often work with technical data and system information. However, we're committed to protecting any personal information that comes our way during these integrations.

This policy applies to our website at marquex.net and all services we provide. If you have questions about anything here, just reach out to us directly.

Information We Collect

We collect different types of information depending on how you interact with our services:

Contact Information

When you reach out to us or request our services, we collect your name, email address, phone number, and company details. This helps us respond to your inquiries and provide appropriate service.

Technical Information

During API integrations, we may collect technical data like IP addresses, system logs, error messages, and integration performance metrics. This information helps us troubleshoot and improve our services.

Website Usage Data

Our website collects standard information like your browser type, device information, pages visited, and how you found us. We use this to improve our website and understand our audience better.

Service Data

When we work on your integrations, we may temporarily access data that flows through the systems we're connecting. We only access what's necessary for the integration work and delete temporary data promptly.

How We Use Your Information

We use your information for these specific purposes:

Responding to your inquiries and providing customer support

Delivering and maintaining our API integration services

Troubleshooting technical issues and improving service quality

Sending important updates about your projects or our services

Improving our website and understanding user needs

Complying with legal requirements and protecting our business interests

Important: We don't use your information for marketing unless you specifically ask us to keep you updated about our services. We're not in the business of selling data or sending unwanted emails.

Information Sharing and Disclosure

We don't sell or rent your personal information to anyone. However, we may share information in these limited situations:

Service Providers

We work with trusted third-party services for things like hosting, email delivery, and project management tools. These providers only get access to information they need to perform their specific functions, and they're contractually required to protect your data.

Business Transfers

If marquex is acquired or merged with another company, your information would be transferred as part of that transaction. We'd notify you beforehand and ensure the new owner follows similar privacy practices.

Legal Requirements

We may disclose information if required by law, court order, or government regulation. We'll resist overly broad requests and notify you when legally possible.

Safety and Security

We may share information if we believe it's necessary to prevent harm, protect our rights, or investigate potential fraud or security issues.

Your Privacy Rights

You have several rights regarding your personal information:

Access Your Data

You can request a copy of the personal information we have about you.

Correct Information

If any information we have is wrong or outdated, let us know and we'll fix it.

Delete Your Data

You can ask us to delete your personal information, subject to legal requirements.

Limit Processing

You can request that we stop using your information for certain purposes.

Data Portability

You can request your data in a format that allows you to transfer it elsewhere.

Opt Out

You can unsubscribe from our communications at any time.

To exercise any of these rights, just email us at help@marquex.net. We'll respond within 30 days and won't charge you for reasonable requests.

Data Security

We take data security seriously and use multiple layers of protection:

All data transmission is encrypted using industry-standard TLS protocols

Our servers use encryption for data storage and regular security updates

Access to personal information is limited to authorized team members only

We use secure development practices and regular security audits

Temporary project data is deleted promptly after integration completion

We maintain incident response procedures for any potential security issues

While we implement strong security measures, no system is completely foolproof. We continuously monitor and improve our security practices to protect your information as effectively as possible.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy:

Contact Information

We keep contact details for active business relationships and for three years after our last interaction, unless you ask us to delete them sooner.

Project Data

Technical data from integration projects is typically deleted within 90 days of project completion. We may keep anonymized performance data for service improvement.

Website Data

Website analytics data is retained for 24 months to help us understand usage patterns and improve our site.

Legal Requirements

Some information may need to be kept longer for legal, tax, or regulatory compliance. We'll only keep what's required for these purposes.

International Data Transfers

marquex is based in California, USA. If you're located outside the United States, your information will be transferred to and processed in the US.

We ensure appropriate safeguards are in place for international transfers, including using secure transmission methods and working only with service providers who maintain adequate data protection standards.

By using our services, you consent to the transfer of your information to the United States. If you have concerns about this, please contact us to discuss alternatives.

Children's Privacy

Our services are designed for businesses and are not intended for children under 13. We don't knowingly collect personal information from children under 13.

If we discover that we've collected information from a child under 13, we'll delete it promptly. If you believe we might have information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We'll post the updated policy on our website with a new "Last Updated" date

For significant changes, we'll notify you by email if we have your contact information

We'll give you reasonable notice before any changes take effect

Your continued use of our services after changes become effective means you accept the updated policy

We recommend checking this page occasionally to stay informed about how we protect your information.

Questions About This Policy?

We're here to help if you have any questions about this privacy policy or how we handle your information.

Email: help@marquex.net
Phone: +1 (510) 549-2277
Mail: 1500 McLean St, Ridgecrest, CA 93555, United States

We typically respond to privacy inquiries within 2-3 business days.